Conceptual Architecture
How a case flows from the shop floor, through orchestration, into simulated intelligence sources.
Hover any block for a tooltip, click for the full explanation internal call simulated connection
Integration Architecture
NewCase events, repair order and photos
Retrieval, policy checks and model reasoning
Guardrails gate every step: confidence thresholds, safety-sensitive holds and human approval before sign-off.
Simulated connection · Connector requests and intelligence responses
Platform baseline — applies to every layer
RBACEncryptionAudit LogsObservabilityModel GovernanceAPI SecurityData IsolationHuman Approval
Deterministic Software
- • Permissions
- • SLA calculations
- • Availability
- • Expert workload
- • Workflow state
- • Routing constraints
- • Safety policy
- • Confidence threshold
- • Audit history
AI / LLM Responsibilities
New- • Context understanding
- • Summarization
- • Correlation
- • Explanation
- • Knowledge retrieval
- • Unstructured extraction
This diagram is an illustrative concept only and does not represent any real internal architecture.