Repairify AI Case Orchestrator

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Operations ManagerPermitted in this view:See queuesSee SLAManage expert utilizationSee case trends
Command CenterAI Performance

AI Performance

Orchestration Model • Version v1.7-demo

Synthetic Data

Evaluation

New

Decision Agreement with Expert

93.7%

1,203 of 1,284 cases

Expert Override Rate

6.3%

81 overrides — the exact complement of agreement

Unsupported Recommendation Rate

1.8%

23 cases lacked a full evidence chain

Evidence Coverage

98.2%

1,261 cases fully evidence-backed

Automated Routing Accuracy

94.2%

1,210 cases routed to the correct specialist

Low Confidence Escalation

100%

all 387 below-threshold cases escalated

Current Model

New

LLM-A

  • Decision Agreement: 93.7% (in production)
  • Cost/case: $0.14
  • Latency: 2.3 sec

Candidate Model

New

LLM-B

  • Decision Agreement: 93.0% (offline evaluation)
  • Cost/case: $0.08
  • Latency: 1.4 sec

Offline Evaluation Run

New
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